Dealing with people you can't stand : how to bring out the best in people at their worst

Type

Book

Authors

Brinkman, Rick.

Kirschner, Rick.

ISBN 10

0071379444

ISBN 13

9780071379441

Tags

Interpersonal Relations, Interpersonal communication, Psychology, Industrial

Description

xix, 226 p. : ill. ; 23 cm

Biblio Notes

The 10 most unwanted list -- The lens of understanding -- The road to Hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The no person -- The whiner -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication
Subjects Interpersonal relations

Number of Copies