Administration & Management, Issues, Trends & Roles, General 

Fast facts 

This pocket-sized, quick-access guide gives nurses crucial information they need to understand, identify, and effectively counter incivility, bullying, and violence in all nursing settings. Viewing nurse bullying as an institutional problem, this text expounds upon the American Nurses Association (ANA) position statement "Incivility, Bullying, and Workplace Violence" and includes definitions and statistics about nurse bullying and guidance on what nurses at any level can do when faced with a bully. Delivered in an easy-to-read, bulleted format, this resource covers all aspects of the problem, explores why nurses bully each other, and discusses and quantifies the cost and impact of bullying on individuals, the workplace, and the broader health care system. Four institutional case study chapters delineate the different forms bullying can take and provide advice on how to handle them, and a "bully-proofing" chapter offers such useful tools as a bullying checklist and a guide to "de-toxifying" the workplace, as well as an explanation of the ANA Code of Ethics as it relates to bullying. Key Features: Addresses all facets of nurse bullying, from origins and manifestations to evidence-based interventions and prevention strategies; Based on the hallmark ANA document "Incivility, Bullying, and Workplace Violence"; Contains 10 instructive case studies depicting common bullying scenarios; Proivdes a wealth of anti-bullying resources for use in all nursing settings. -- from back cover 

xviii, 189 pages ; 20 cm 

Includes bibliographical references and index